FAQs
PRODUCT
Do you have gluten-free cookie dough?
Yes. Mom's Gluten-Free Cookies don't even taste like a GF cookie. These recipes use Organic Long Grain Rice Flour.
Is your Gluten-Free Cookie Dough Safe?
Yes. Our Gluten-Free Cookie Dough is made in a Certified Gluten-Free Facility. There are multiple precautions for zero cross-contamination and every batch of our Gluten-Free Cookie Dough is tested to under 10 ppm gluten. Some of our flavors contain small amounts of Certified Gluten-Free Oats, which are produced in a dedicated Oat Milling Facility with no risk of wheat contamination.
Why is Home Dough more expensive than other cookie doughs?
Home Dough cookie dough offers several advantages over other store-bought cookie doughs or even homemade cookie doughs.
Quality of ingredients Our cookie dough is made with clean, organic, and Non-GMO ingredients, which means that you can feel good about what you're putting into your body. Many other store-bought cookie doughs use lower quality ingredients or include preservatives and artificial flavors.
Taste and texture Our recipes have been perfected over decades to ensure that our cookies have the perfect balance of flavors and textures. Our dough bakes decadent, ooey-gooey cookies that are crispy on the outside and chewy on the inside, making them better than any other store-bought cookie dough you can find or make yourself.
Convenience Our cookie dough is frozen, which means that you can keep it on hand in your freezer and bake fresh cookies whenever you want them. With Home Dough, you can enjoy warm, fresh-baked cookies in less than 15 minutes without having to measure out ingredients or clean up a mess.
Quality of ingredients Our cookie dough is made with clean, organic, and Non-GMO ingredients, which means that you can feel good about what you're putting into your body. Many other store-bought cookie doughs use lower quality ingredients or include preservatives and artificial flavors.
Taste and texture Our recipes have been perfected over decades to ensure that our cookies have the perfect balance of flavors and textures. Our dough bakes decadent, ooey-gooey cookies that are crispy on the outside and chewy on the inside, making them better than any other store-bought cookie dough you can find or make yourself.
Convenience Our cookie dough is frozen, which means that you can keep it on hand in your freezer and bake fresh cookies whenever you want them. With Home Dough, you can enjoy warm, fresh-baked cookies in less than 15 minutes without having to measure out ingredients or clean up a mess.
Can I eat raw cookie dough?
Our cookie dough is for baking only. We know it's temping to eat raw cookie dough and that it probably brings back memories of eating cookie dough out of the mixing bowl as a kid. Even though we source only the highest quality ingredients, raw cookie dough carries the risk of salmonella and E. coli. Bake Home Dough instead and enjoy the warm, ooey gooey goodness.
Is your cookie dough organic?
All of our primary ingredients are certified organic ingredients including eggs, sugar, and flour but we are not certified USDA organic.
How many cookies do I get?
Each bag of Home Dough contains 8 large frozen cookie dough pucks which bake into the perfect size cookie. You can purchase each flavor in different bag increments or you can sample each flavor in our Variety Pack.
How long does Home Dough last?
You can keep Home Dough in the freezer up to 9 months but we doubt anyone's able to resist eating all their cookies well before then.
Is Home Dough healthier than other cookie doughs?
Traditional store-bought cookie doughs are filled with preservatives, food colorings, artificial ingredients, and in general, low quality ingredients. Some even use canola oil instead of real butter. Home Dough cookie dough are made with Non-GMO, high-quality, organic ingredients; the same ingredients you would use if you made them from scratch.
SHIPPING
How do you ship frozen cookie dough?
Shipping our cookie dough requires extra care and cost so that it arrives cold and safe to eat. Every shipment includes an insulated cooler and 10+ pounds of dry ice to ensure your cookie dough stays frozen during transit.
What is your frozen shipping guarantee?
If your cookie dough arrived thawed, send us a message at orders@homedough.com with a picture of your order and we will resend you your order.
How long will it take to get my order?
We process orders Monday-Thursday. Any orders placed between Thursday-Sunday will ship out on the following Monday. This is because our carriers like UPS and FedEx don't deliver packages on Sundays and your package would just sit in a warehouse all day Sunday with the dry ice melting away. We use Express Frozen Delivery, so once your order ships, it only takes 1-3 days to get to you.
Is your packaging eco-friendly?
We strive to use eco-friendly materials whenever possible but sometimes it's not feasible. By default, all of our orders ship using 100% recyclable materials. Our eco-friendly insulation can be recycled, disintegrated or burned. During the heat of summer, if we feel our eco-friendly packaging is not enough to keep your cookie dough frozen, we may use a styrofoam container. If you're environmentally conscious, we bet you can find practical uses for these styrofoam containers during the summer.
ORDERS
What is your happiness guarantee?
Our frozen cookie dough makes baking ooey gooey, delicious, homemade cookies so easy. If you have a problem, we will solve it, refund it*, or send you new cookie dough. If you don't love Home Dough, we will refund your order (up to 3 bags). Our Happiness Guarantee is valid for up to 30 days from the order date.
*orders that have abused checkout discounts may not qualify for a refund
*orders that have abused checkout discounts may not qualify for a refund
Can I update, edit, or cancel my order after it's placed?
As soon as an order is placed, it is submitted to our Frozen Delivery Partner for fulfillment. Any changes to your order after it is placed will depend on if our Delivery Partner can modify the order before it enters the 'fulfillment' phase. If you need to update, edit, or cancel your order, please email orders@homedough.com with your request and we will try our best to help you.