FAQs

PRODUCT

Can I eat raw cookie dough?

Our cookie dough is for baking only. We know it's temping to eat raw cookie dough and that it probably brings back memories of eating cookie dough out of the mixing bowl as a kid. Even though we source only the highest quality ingredients, raw cookie dough carries the risk of salmonella and E. coli. Bake Home Dough instead and enjoy the warm, ooey gooey goodness.

Is your cookie dough organic?

All of our primary ingredients are certified organic ingredients including eggs, sugar, and flour but we are not certified USDA organic.

Do you have gluten-free cookie dough?

Yes. Mom's Gluten-Free Cookies don't even taste like a GF cookie. These recipes use Organic Long Grain Rice Flour.

How many cookies do I get?

Each bag of Home Dough contains 8 large frozen cookie dough pucks which bake into the perfect size cookie. You can purchase each flavor in different bag increments or you can sample each flavor in our Variety Pack.

How long does Home Dough last?

You can keep Home Dough in the freezer up to 9 months but we doubt anyone's able to resist eating all their cookies well before then.

Is Home Dough healthier than other cookie doughs?

Traditional store-bought cookie doughs are filled with preservatives, food colorings, artificial ingredients, and in general, low quality ingredients. Some even use canola oil instead of real butter. Home Dough cookie dough is made with Non-GMO, high-quality, organic ingredients; the same ingredients you would use if you made them from scratch.

SHIPPING

Do you have free shipping?

We offer free shipping when certain increments of our cookie dough is purchased. Shipping our cookie dough requires extra care and cost so that it arrives frozen and safe to eat. Every shipment includes an eco-friendly cooler and 10+ pounds of dry ice to ensure your cookie dough stays frozen during transit. We occasionally offer free shipping promotions which we announce through our marketing emails. Sign up if you wish to be alerted to free shipping promotions.

What is your frozen shipping guarantee?

If your cookie dough arrived thawed, send us a message at orders@homedough.com with a picture of your order and we will resend you your order.

How long will it take to get my order?

We process orders Monday-Thursday. Any orders placed between Thursday-Sunday will ship out on the following Monday. This is because our carriers like UPS and FedEx don't deliver packages on Sundays and your package would just sit in a warehouse all day Sunday with the dry ice melting away. We use Express Frozen Delivery, so once your order ships, it only takes 1-3 days to get to you.

ORDERS

What is your happiness guarantee?

Our frozen cookie dough makes baking ooey gooey, delicious, homemade cookies so easy. If you have a problem, we will solve it, refund it, or send you new cookie dough. If you don't love Home Dough, we will refund your order (up to 3 bags). Our Happiness Guarantee is valid for up to 45 days from the order date.

Can I update, edit, or cancel my order after it's placed?

As soon as an order is placed, it is submitted to our Frozen Delivery Partner for fulfillment. Any changes to your order after it is placed will depend on if our Delivery Partner can modify the order before it enters the 'fulfillment' phase. If you need to update, edit, or cancel your order, please email orders@homedough.com with your request and we will try our best to help you.